COE Learning Network: Organizational Crisis Planning

November 30, 2022

Due to the hazards faced by COEs it is important for the organizations to be prepared for crisis management with their clients and also within the workplace and community. The webinar will help the team prepare for confrontation and crisis management.

Agenda:

  • Definitions
  • Hazards faced by COEs
  • Importance of crisis planning
  • Areas to consider in crisis planning
  • Respond to and manage client crises with the COE
    • Understand when emergency providers should be called
    • Understand when clients should be referred
    • Training for staff
    • Response during a crisis
      • Identified clinical leaders
      • Texting if the staff member can’t leave the situation
    • Response after a crisis
      • Promote self-care
        • Time off
        • Listening sessions
        • Open communication
        • Planned response
  • Community-based service considerations
    • Texting
    • 2-person visits
      • Could be a result of an environmental concern
    • Awareness of the environment in general
      • Who is in the community??

Target Audience

Nurse

Physician

Social Worker

Learning Objectives

• Define crisis/emergency
• Identify crises that may occur in an organization
• List specific hazards that COEs may encounter
• Describe the effectiveness and purpose of crisis planning
• List some areas to consider when crisis planning
• Give examples of ways to respond to a crisis

Additional Information

AttachmentSize
File Audience Disclosure slides (1.25).pptx50.71 KB
File Organizational_Crisis_ Agenda_Objectives_Questions_References.docx34.54 KB
PDF icon Organizational_Crisis_Planning_v0.pdf1.13 MB
Course summary
Available credit: 
  • 1.25 AMA PRA Category 1 Credit™
    The University of Pittsburgh School of Medicine is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.
  • 1.25 ANCC
    UPMC Provider Unit is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation
  • 1.25 ASWB
  • 1.25 Attendance
Course opens: 
11/30/2022
Course expires: 
02/28/2023
Event starts: 
11/30/2022 - 12:00pm EST
Event ends: 
11/30/2022 - 1:30pm EST
Add to calendar: 

Due to the hazards faced by COEs it is important for the organizations to be prepared for crisis management with their clients and also within the workplace and community. The webinar will help the team prepare for confrontation and crisis management.

Agenda:

  • Definitions
  • Hazards faced by COEs
  • Importance of crisis planning
  • Areas to consider in crisis planning
  • Respond to and manage client crises with the COE
    • Understand when emergency providers should be called
    • Understand when clients should be referred
    • Training for staff
    • Response during a crisis
      • Identified clinical leaders
      • Texting if the staff member can’t leave the situation
    • Response after a crisis
      • Promote self-care
        • Time off
        • Listening sessions
        • Open communication
        • Planned response
  • Community-based service considerations
    • Texting
    • 2-person visits
      • Could be a result of an environmental concern
    • Awareness of the environment in general
      • Who is in the community??
Zoom Meeting
Pittsburgh, PA
United States

Elizabeth Schrage

Kristina Scalia-Jackson

In support of improving patient care, this activity has been planned and implemented by the University of Pittsburgh and The Jewish Healthcare Foundation. The University of Pittsburgh is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.
As a Jointly Accredited Organization, University of Pittsburgh is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved under this program. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. University of Pittsburgh maintains responsibility for this course. Social workers completing this course receive 1.25 continuing education credits.

Physician (CME)
The University of Pittsburgh designates this live activity for a maximum of 1.25 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Nursing (CNE)
The maximum number of hours awarded for this Continuing Nursing Education activity is 1.25 contact hours.

Social Work (ASWB)
The maximum number of hours awarded for this Continuing Social Work Education activity is 1.25 contact hours.

Other health care professionals will receive a certificate of attendance confirming the number of contact hours commensurate with the extent of participation in this activity.

Available Credit

  • 1.25 AMA PRA Category 1 Credit™
    The University of Pittsburgh School of Medicine is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.
  • 1.25 ANCC
    UPMC Provider Unit is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation
  • 1.25 ASWB
  • 1.25 Attendance
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