COE Mobile Engagement - JHF

June 18, 2025

By bringing services directly to individuals in community settings, mobile care improves access and provides real-time support, especially for those facing barriers such as lack of transportation, unstable housing, stigma, or previous negative healthcare experiences. Mobile models have also been shown to improve retention in care and can offer a wide range of services—including harm reduction, peer support, care management, and initiation of medications for opioid use disorder—all in one visit. Participants will learn about the benefits and challenges of mobile engagement and hear from other COEs about effective strategies for developing and sustaining mobile engagement.

Agenda:

  1. Introduction
  2. Connection to the Guiding Principles of COEs
  3. Connection to COE Fidelity Guidelines
  4. Benefits of Mobile Care
    1. Reaches high-risk populations
    2. Improves access to service
    3. Improves retention in care
    4. Addresses transportation barriers
    5. Provides real-time support
    6. Engages individuals with barriers to care
    7. Reduces overdose risk
    8. Delivers comprehensive services
  5. Challenges of Mobile Care
    1. Operational logistics
    2. Funding and sustainability
    3. Safety concerns
    4. Client engagement
    5. Geographic limitations
    6. Scheduling constraints
  6. Examples of Mobile Engagement
  7. COE Examples of Mobile Engagement
    1. New Directions
      1. Program description
      2. Strategies for mobile engagement
      3. Safety considerations
      4. Funding
      5. Outcomes and impact
    2. Courage
      1. Program description
      2. Importance of mobile engagement
      3. Warm Handoffs
      4. Mobile engagement’s role in addressing barriers
      5. Case studies
    3. Hamilton Health Center
      1. Meeting clients where they are
      2. Mobile engagement
      3. Logistics
      4. Funding and operations
      5. Impact of mobile engagement

 

Target Audience

  • Nurse
  • Physician
  • Social Worker

Learning Objectives

  • Discuss the value of mobile engagement in care management, including its role in reaching high-risk populations.
  • Describe strategies for effective mobile care, focusing on reducing implementation barriers.
  • Explore how COEs implement mobile care, including outreach methods, team roles, and coordination strategies.
 

 

Additional Information

AttachmentSize
File Audience Disclosure slides (1.25).pptx50.71 KB
File Objectives_Agenda_References_Mobile.docx44.52 KB
PDF icon Mobile_Engagement_v0.pdf5.25 MB
Course summary
Available credit: 
  • 1.25 AMA PRA Category 1 Credit™
    The University of Pittsburgh School of Medicine is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.
  • 1.25 ANCC
    UPMC Provider Unit is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation
  • 1.25 ASWB
  • 1.25 Attendance
Course opens: 
06/18/2025
Course expires: 
09/30/2025
Event starts: 
06/18/2025 - 12:00pm EDT
Event ends: 
06/18/2025 - 1:30pm EDT
Add to calendar: 

By bringing services directly to individuals in community settings, mobile care improves access and provides real-time support, especially for those facing barriers such as lack of transportation, unstable housing, stigma, or previous negative healthcare experiences. Mobile models have also been shown to improve retention in care and can offer a wide range of services—including harm reduction, peer support, care management, and initiation of medications for opioid use disorder—all in one visit. Participants will learn about the benefits and challenges of mobile engagement and hear from other COEs about effective strategies for developing and sustaining mobile engagement.

Agenda:

  1. Introduction
  2. Connection to the Guiding Principles of COEs
  3. Connection to COE Fidelity Guidelines
  4. Benefits of Mobile Care
    1. Reaches high-risk populations
    2. Improves access to service
    3. Improves retention in care
    4. Addresses transportation barriers
    5. Provides real-time support
    6. Engages individuals with barriers to care
    7. Reduces overdose risk
    8. Delivers comprehensive services
  5. Challenges of Mobile Care
    1. Operational logistics
    2. Funding and sustainability
    3. Safety concerns
    4. Client engagement
    5. Geographic limitations
    6. Scheduling constraints
  6. Examples of Mobile Engagement
  7. COE Examples of Mobile Engagement
    1. New Directions
      1. Program description
      2. Strategies for mobile engagement
      3. Safety considerations
      4. Funding
      5. Outcomes and impact
    2. Courage
      1. Program description
      2. Importance of mobile engagement
      3. Warm Handoffs
      4. Mobile engagement’s role in addressing barriers
      5. Case studies
    3. Hamilton Health Center
      1. Meeting clients where they are
      2. Mobile engagement
      3. Logistics
      4. Funding and operations
      5. Impact of mobile engagement

 

Zoom Meeting
Pittsburgh, PA
United States

Kay Brister, MS EM

Emily Kenny, LSW MEd

Kelly Welsh, CRS

Erin Perry, CRS

Rebecca Richards, CRS

Jillian London, MSW

 

imageIn support of improving patient care, this activity has been planned and implemented by the University of Pittsburgh and The Jewish Healthcare Foundation. The University of Pittsburgh is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.
As a Jointly Accredited Organization, University of Pittsburgh is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved under this program. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. University of Pittsburgh maintains responsibility for this course. Social workers completing this course receive 1.25 continuing education credits.

Physician (CME)
The University of Pittsburgh designates this live activity for a maximum of 1.25 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Nursing (CNE)
The maximum number of hours awarded for this Continuing Nursing Education activity is 1.25 contact hours.

Social Work (ASWB)
The maximum number of hours awarded for this Continuing Social Work Education activity is 1.25 contact hours.

Other health care professionals will receive a certificate of attendance confirming the number of contact hours commensurate with the extent of participation in this activity.

Available Credit

  • 1.25 AMA PRA Category 1 Credit™
    The University of Pittsburgh School of Medicine is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.
  • 1.25 ANCC
    UPMC Provider Unit is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation
  • 1.25 ASWB
  • 1.25 Attendance
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