Build A Culture of Always- Where it matter most, at Home: Caring Leadership
This course will hardwire the behaviors and processes that lead to a culture of higher clinical quality and reliability, safe and efficient care delivery and operational excellence from the patient, employee, and physician perspective. Education will be provided related to caring leadership.
RN - Home Health and Hospice Leaders
Describe five moments of truth that people use to judge the quality of a service industry.
Outline three tips high- performing organizations do to improve overall culture and “overall HH CAHPS” outcomes.
Define Caring Leadership principles, framework, and practical uses.
Summarize key elements of Caring Leadership and its impact on organizational outcomes.
Describe Caring Leaderships impact on workplace culture, engagement, retention, innovation, etc.
Indicate key barriers to Caring Leadership and ways to avoid them.
Prepare leaders for the application of Caring Leadership into their leadership style
Karen Cook, BS RN
Joseph Dicianno, PhD, MBA
In support of improving patient care, the University of Pittsburgh is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.
- 2.50 ANCCUPMC Provider Unit is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation
- 0.00 Attendance