Build A Culture of Always- Where it matter most, at Home: Caring Leadership

This course will hardwire the behaviors and processes that lead to a culture of higher clinical quality and reliability, safe and efficient care delivery and operational excellence from the patient, employee, and physician perspective. Education will be provided related to caring leadership.

Target Audience

RN - Home Health  and Hospice Leaders

Learning Objectives

Describe five moments of truth that people use to judge the quality of a service industry.

Outline three tips high- performing organizations do to improve overall culture and “overall HH CAHPS” outcomes.

Define Caring Leadership principles, framework, and practical uses.

Summarize key elements of Caring Leadership and its impact on organizational outcomes.

Describe Caring Leaderships impact on workplace culture, engagement, retention, innovation, etc.

Indicate key barriers to Caring Leadership and ways to avoid them.

Prepare leaders for the application of Caring Leadership into their leadership style

Additional Information

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File Activity Information Sheet (Audience Disclosure)__For Activity with One Speaker and No Breaks in Schedule.docx72.02 KB
Course summary
Available credit: 
  • 2.50 ANCC
    UPMC Provider Unit is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation
  • 0.00 Attendance
Course opens: 
12/03/2020
Course expires: 
12/31/2020
via Teams
Pittsburgh, PA
United States

Karen Cook, BS RN

Joseph Dicianno, PhD, MBA

In support of improving patient care, the University of Pittsburgh is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.

Available Credit

  • 2.50 ANCC
    UPMC Provider Unit is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation
  • 0.00 Attendance
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