COE Orienting New Clients - JHF

May 21, 2025

Participants will learn strategies for developing effective comprehensive orientations for new clients, including developing an understanding of the role of client choice in the COE selection process and how to determine which COE might be most appropriate and the impact of COE choice on client outcomes. Participants will also learn tactics for developing procedures to avoid duplication of services.

Agenda:

  1. Introduction
  2. What is Orientation?
    1. Defining Orientation
    2. Benefits of Orientation
    3. Link to patient education
    4. The role of orientation
    5. stigma
  3. Orientation Program Topics
    1. Consent and ROIs
    2. Welcome Packet
    3. Description of services offered
    4. How the COE will support the client
    5. Phone number and hours of operation
    6. Rules and client expectations
    7. Grievance policy
    8. MOUD education
    9. Naloxone education
  4. Discussion Question
  5. Additional orientation considerations
    1. Challenges
    2. How to address challenges
    3. Staff and Client Interactions
    4. Staff training
  6. Discussion Question
  7. Client Choice
    1. Shared Clients
    2. Duplication of Services
    3. Helpful Tips
  8. Pathways to Housing presentation
  9. Questions

Target Audience

  • Nurse
  • Physician
  • Social Worker

Learning Objectives

 

 

Additional Information

AttachmentSize
File Audience Disclosure slides (1.25)_67.pptx51.54 KB
File Objectives_Agenda_References_COE Orienting New Clients.docx38.42 KB
PDF icon Orienting New Clients_Slides.pdf738.54 KB
Course summary
Available credit: 
  • 1.25 AMA PRA Category 1 Credit™
    The University of Pittsburgh School of Medicine is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.
  • 1.25 ANCC
    UPMC Provider Unit is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation
  • 1.25 ASWB
  • 1.25 Attendance
Course opens: 
05/21/2025
Course expires: 
08/31/2025
Event starts: 
05/21/2025 - 12:00pm EDT
Event ends: 
05/21/2025 - 1:30pm EDT
Add to calendar: 

Participants will learn strategies for developing effective comprehensive orientations for new clients, including developing an understanding of the role of client choice in the COE selection process and how to determine which COE might be most appropriate and the impact of COE choice on client outcomes. Participants will also learn tactics for developing procedures to avoid duplication of services.

Agenda:

  1. Introduction
  2. What is Orientation?
    1. Defining Orientation
    2. Benefits of Orientation
    3. Link to patient education
    4. The role of orientation
    5. stigma
  3. Orientation Program Topics
    1. Consent and ROIs
    2. Welcome Packet
    3. Description of services offered
    4. How the COE will support the client
    5. Phone number and hours of operation
    6. Rules and client expectations
    7. Grievance policy
    8. MOUD education
    9. Naloxone education
  4. Discussion Question
  5. Additional orientation considerations
    1. Challenges
    2. How to address challenges
    3. Staff and Client Interactions
    4. Staff training
  6. Discussion Question
  7. Client Choice
    1. Shared Clients
    2. Duplication of Services
    3. Helpful Tips
  8. Pathways to Housing presentation
  9. Questions

 

Zoom Meeting
Pittsburgh, PA
United States

Georgie Scott, Pitt-PERU 

Kristina Scalia-Jackson, Director of Center of Excellence at Pathways to Housing PA Pathways to Housing 

Tanya Moody, M.S, M.Ed, Service Line Director, Behavior Health and Housing-Philadelphia 

Joe Quinn, Behavioral Health Specialist, Community Integration Department, PA Pathways to Housing 

 

imageIn support of improving patient care, this activity has been planned and implemented by the University of Pittsburgh and The Jewish Healthcare Foundation. The University of Pittsburgh is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.
As a Jointly Accredited Organization, University of Pittsburgh is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved under this program. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. University of Pittsburgh maintains responsibility for this course. Social workers completing this course receive 1.25 continuing education credits.

Physician (CME)
The University of Pittsburgh designates this live activity for a maximum of 1.25 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Nursing (CNE)
The maximum number of hours awarded for this Continuing Nursing Education activity is 1.25 contact hours.

Social Work (ASWB)
The maximum number of hours awarded for this Continuing Social Work Education activity is 1.25 contact hours.

Other health care professionals will receive a certificate of attendance confirming the number of contact hours commensurate with the extent of participation in this activity.

Available Credit

  • 1.25 AMA PRA Category 1 Credit™
    The University of Pittsburgh School of Medicine is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.
  • 1.25 ANCC
    UPMC Provider Unit is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation
  • 1.25 ASWB
  • 1.25 Attendance
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