Using Quality Improvement methodology to improve departmental culture
Ineffective communication is commonly listed as a root cause of sentinel events and other adverse events in the healthcare setting. The psychological safety of all employees is considered to be a factor that promotes effective communication. Ineffective communication can affect employee morale and negatively impact patient care. In his talk, Dr. Towbin will describe how his department used quality improvement methodology to reduce negative interpersonal interactions and decrease the strain caused by systems issues.
Nurse, Nurse Practitioner, Pharmacist, Pharmacy Technician, Physician, Physician Assistant, Psychologist, and Social Worker
After attending this lecture, learners will be able to:
1. Describe a metric used to measure employee interactions.
2. Identify 3 quality improvement tools that can be used to manage the improvement project and measure progress.
3. Identify 3 types of behaviors that lead to negative interactions.
Annual Girdany Lecture
Thursday, November 3, 2022 from 4:00 – 5:00 p.m. (EST)
Alexander Towbin, MD, FACR, FAAP
Cincinnati Children’s Hospital Medical Center
Director of Radiology Informatics; Fellowship Director, Radiology Informatics; Director, Teleradiology Services: Cincinnati Children’s Hospital Medical Center
Assistant Professor of Pediatrics, Division of Biomedical Informatics: University of Cincinnati/Cincinnati Children’s Hospital Medical Center
Dr. Towbin is a Professor of Radiology, the Neil D. Johnson Chair of Radiology Informatics, Associate Chief of Radiology (Clinical Operations and Radiology Informatics), and Associate Chief Medical Information Officer at Cincinnati Children’s Hospital. He is a recognized leader in pediatric radiology, imaging informatics, and quality improvement. In his clinical role, Dr. Towbin specializes in pediatric abdominal imaging. His research focuses on cancer imaging, imaging of the liver, clinical informatics, and quality improvement. Dr. Towbin received his medical degree from the University of Cincinnati College of Medicine. He completed his residency in Diagnostic Radiology at the University of Pittsburgh Medical Center and his fellowship in Pediatric Radiology at Cincinnati Children’s Hospital. He has won numerous awards for his teaching, research, and clinical acumen, is a frequent speaker at meetings across the United States, and Dr. Towbin is well published having authored more than 250 articles and 150 book chapters.
No members of the planning committee, speakers, presenters, authors, content reviewers and/or anyone else in a position to control the content of this education activity have relevant financial relationships with any companies whose primary business is producing, marketing, selling, re-selling, or distributing healthcare products used by or on patients.
The information presented at this program represents the views and opinions of the individual presenters, and does not constitute the opinion or endorsement of, or promotion by, the UPMC Center for Continuing Education in the Health Sciences, UPMC / University of Pittsburgh Medical Center or Affiliates and University of Pittsburgh School of Medicine. Reasonable efforts have been taken intending for educational subject matter to be presented in a balanced, unbiased fashion and in compliance with regulatory requirements. However, each program attendee must always use his/her own personal and professional judgment when considering further application of this information, particularly as it may relate to patient diagnostic or treatment decisions including, without limitation, FDA-approved uses and any off-label uses.
In support of improving patient care, the University of Pittsburgh is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.
The University of Pittsburgh designates this live activity for a maximum of 1.0 AMA PRA Category 1 Credit™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
Other health care professionals will receive a certificate of attendance confirming the number of contact hours commensurate with the extent of participation in this activity.
- 1.00 AMA PRA Category 1 Credit™The University of Pittsburgh School of Medicine is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.
- 1.00 Attendance