We learned during the 2023 learning sessions that PCMH practices were seeking more education on how to more effectively address workforce shortages. This learning session will provide education on strategies and best practices to train and develop staff to help promote retention and growth, including externships and apprenticeships, and provide information about regional workforce resources.

Agenda:

8:30 a.m. to 8:35 a.m. – Welcome – Robert Ferguson, Chief Policy Officer, Pittsburgh Regional Health Initiative

8:35 a.m. to 9:15 a.m. – Reflections and Report Outs – Facilitated by Jennifer Condel, SCT(ASCP)MT, Manager, Lean Healthcare Strategy and Implementation, Pittsburgh Regional Health Initiative

Reflection: Next Steps from the Statewide Hepatitis C PCMH Learning Network Session

• What changes would you like to make to your Hepatitis C screening, testing, and treatment processes and workflows in response to the April 16 statewide learning session?

Report Out: Workforce

• Which roles have been hardest to fill?
• What training, recruitment, and retentions strategies have you tried? What has worked well? What challenges are you facing? 

9:15 a.m. to 9:50 a.m. – Medical Assistant Externship–Ali Murray, National Institute for Medical Assistant Advancement (NIMAA); The Wright Center, Kathleen Barry, Amber Bello, Nicole Munley, Graduate from Program – Melissa Lemus; Ali Murray, Director of Business and Partnership Development

9:50 a.m. to 10:00 a.m. – BPHC Workforce Well-Being TA Center – Michelle Vatalaro Dawson, MPH, Consultant, JSI Research & Training Institute, Inc. BPHC Workforce Well-Being TA Center

10:00 a.m. to 10:25 am – Best Practices for Retention and Recruitment – Stephanie J. Wroten RN, MSN, MS, LNC, Interim Chief Executive Officer & Chief Operations Officer, Roanoke Chowan Community Health Center

10:25 a.m. to 10:30 a.m. – Wrap Up & Evaluation

• Wrap Up Chat Question: Based on your context and what you heard today, what tactics will you be taking back to your team?