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ForwardTelephone Triage As Professional Nursing Practice-Improve Quality and Reduce Risk
Telephone triage is a newer specialty in the nursing field and can leave the nurse/company open to litigation. Limited education for nurses available on this nursing specialty Lack on documentation from newer nurses Nurses need the ability to think critically and follow protocols while also being able to identify life threatening concerns over the phone during an assessment where they can not see or touch the patient.
The staff will gain knowledge in this newer specialty area. They will learn how to properly document a telephone triage call while gaining confidence in this role. They will learn about real court cases due to lack of documentation or poorly preformed triage to prevent those types of situations from occurring at UPMC. The team will come together for this 2 day event to grow as a staff member and as a team.
Target Audience
Nurse
Learning Objectives
Discuss areas of decision making and critical thinking, using real-life examples to illustrate.
Highlight and address the elements of organizational program design that, if not properly executed, can negatively impact or thwart the delivery of high-quality, safe patient care
Recognize patient safety and risk management in telephone triage.
Recognize the areas of decision making and critical thinking, using real-life examples to illustrate.
Additional Information
| Attachment | Size |
|---|---|
 TTC Consulting Options 7_23 (3).docx | 125.76 KB |
| Activity agenda and speaker info.docx | 123.37 KB |
| Agenda.docx | 19.29 KB |
 _TelephoneTriage_Flier_8.5x11_4c_press.pdf | 73.19 KB |
Telephone triage is a newer specialty in the nursing field and can leave the nurse/company open to litigation. Limited education for nurses available on this nursing specialty Lack on documentation from newer nurses Nurses need the ability to think critically and follow protocols while also being able to identify life threatening concerns over the phone during an assessment where they can not see or touch the patient.
The staff will gain knowledge in this newer specialty area. They will learn how to properly document a telephone triage call while gaining confidence in this role. They will learn about real court cases due to lack of documentation or poorly preformed triage to prevent those types of situations from occurring at UPMC. The team will come together for this 2 day event to grow as a staff member and as a team.
Kathryn Koehne, DNP, RN, AMB-BC, C-TNP
In support of improving patient care, this activity has been planned and implemented by the University of Pittsburgh and UPMC Community Osteopathic. The University of Pittsburgh is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.
Nursing (CNE)
The maximum number of hours awarded for this Continuing Nursing Education activity is 16.0 contact hours.
Other health care professionals will receive a certificate of attendance confirming the number of contact hours commensurate with the extent of participation in this activity.
Available Credit
- 16.00 ANCCUPMC Provider Unit is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation
- 16.00 Attendance
Price
Any questions regarding registration:
Please contact Nicole Holmes holmesnl@upmc.edu
Refund/cancellation information:
All cancellations must be sent via email, holmesnl@upmc.edu. Cancellations received before 08/01/2024 will be refunded in full. After 08/01/2024, a $50 fee will be assessed, and no refunds will be made after 09/01/2024.