Pediatric Complex Care Resource Centers (PCCRCs) were created to provide education, training, and non-medical support to caregiver teams to assist with building relationships and co-navigating the various systems and resources that are available to support them. Session participants will learn about the goals and services of the PCCRCs and how to effectively interface and collaborate with PCCRCs to help with effective care delivery to pediatric patients with complex care needs.

Agenda

12:00 p.m. to 12:03 p.m. – Welcome and Overview – Robert Ferguson, MPH, Chief Policy Officer, Pittsburgh Regional Health Initiative (PRHI)

12:03 p.m. to 12:28 p.m. – Overview of the Pediatric Complex Care Resource Centers: Goals, Structure, and Services – Nicole Harris, Executive Director, CHIP, Office of Medical Assistance Programs, PA Department of Human Services 

12:28 – 12:48 pm - Family Facilitator Highlight – Jennifer Harniman-Crangle, Former Family Facilitator, Office of Developmental Programs, PA Department of Human Services

12:48 p.m. to 1:28 p.m. – Regional PCCRC Panel Discussion with PCMH-PNCs – Regional PCCRC Representatives – Nicole Harris, Executive Director, CHIP, Office of Medical Assistance Programs, PA Department of Human Services; Moderated by Carol Frazer, MEd, LPC, Behavioral Health Specialist, PRHI

• Introductions of PCCRC Directors

• How could case managers on PCMH-PNCs interface with PCCRCs’ pediatric coaches and family facilitators to facilitate coordination of care?

• How and when would MCO SNUs also be involved?

• What training topics would be helpful for the PCCRC’s Online Training and Support Hub?

1:28 p.m. to 1:30 p.m. – Wrap-up – Lisa Boyd, Program Associate, Pittsburgh Regional Health Initiative (PRHI)