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ForwardPCMH 2026 Pediatric Nursing Care Sprint Session #2 - JHF
Participants will discuss principles and tools for creating and sustaining standard work for new team roles, with a focus on how PCMHs are defining and implementing the PCMH-PNC Case Manager role. Attendees will leave the session with practical tools for creating and sustaining standard work for new team roles, including a new Shift Care Resource document with key guidance. During the peer-to-peer learning portion, participants will share experiences, challenges, and PDSA progress to strengthen care team integration and continuous improvement.
Agenda
9:00 a.m. to 9:05 a.m. (5 min.) – Welcome & New Shift Care Resource – Robert Ferguson, MPH, Chief Policy Officer, Pittsburgh Regional Health Initiative (PRHI)
9:05 a.m. to 9:25 a.m. (20 min.) – Creating Standard Work for New Team Roles – Robert Ferguson, PRHI
9:25 a.m. to 10:25 a.m. (60 min.) – PCMH Discussion of Case Manager Team Role and PDSA Plans
Discussion Questions:
- How have you defined your Case Manager role? What has worked well to standardize, train, and onboard this role in your PCMH?
- Describe how your Case Manager interfaces with the Multidisciplinary Care Team. Does the Case Manager convene the team or have a leadership role?
- Briefly describe the current status of your PDSA, including any successes, barriers or anticipated barriers, questions for your peers, and next steps.
10:25 a.m. to 10:30 a.m. (5 min.) – Wrap-up – Lisa Boyd, Program Specialist, Pittsburgh Regional Health Initiative (PRHI)
Target Audience
- Nurse
- Physician
- Social Worker
Learning Objectives
Discuss principles and tools for creating and sustaining standard work for new team roles
Describe examples of how PCMHs are defining roles and standard work for PCMH-PNC Case Managers
Additional Information
| Attachment | Size |
|---|---|
 Audience Disclosure slides (1.5)_12.pptx | 460.14 KB |
 PCMH 2026 - May 5 2026 - PNC Session 2 Agenda.docx | 50.58 KB |
 1. PCMH 2026 - PNC Sprint Session 2 - Virtual Session 2026.05.05.pdf | 801.2 KB |
| Shift Care Info Sheet_V5.docx | 27.83 KB |
Participants will discuss principles and tools for creating and sustaining standard work for new team roles, with a focus on how PCMHs are defining and implementing the PCMH-PNC Case Manager role. Attendees will leave the session with practical tools for creating and sustaining standard work for new team roles, including a new Shift Care Resource document with key guidance. During the peer-to-peer learning portion, participants will share experiences, challenges, and PDSA progress to strengthen care team integration and continuous improvement.
Agenda
9:00 a.m. to 9:05 a.m. (5 min.) – Welcome & New Shift Care Resource – Robert Ferguson, MPH, Chief Policy Officer, Pittsburgh Regional Health Initiative (PRHI)
9:05 a.m. to 9:25 a.m. (20 min.) – Creating Standard Work for New Team Roles – Robert Ferguson, PRHI
9:25 a.m. to 10:25 a.m. (60 min.) – PCMH Discussion of Case Manager Team Role and PDSA Plans
Discussion Questions:
- How have you defined your Case Manager role? What has worked well to standardize, train, and onboard this role in your PCMH?
- Describe how your Case Manager interfaces with the Multidisciplinary Care Team. Does the Case Manager convene the team or have a leadership role?
- Briefly describe the current status of your PDSA, including any successes, barriers or anticipated barriers, questions for your peers, and next steps.
10:25 a.m. to 10:30 a.m. (5 min.) – Wrap-up – Lisa Boyd, Program Specialist, Pittsburgh Regional Health Initiative (PRHI)
Robert Ferguson, MPH, Chief Policy Officer, Pittsburgh Regional Health Initiative (PRHI)
Lisa Boyd, Program Specialist, Pittsburgh Regional Health Initiative (PRHI)
In support of improving patient care, this activity has been planned and implemented by the University of Pittsburgh and The Jewish Healthcare Foundation. The University of Pittsburgh is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.
As a Jointly Accredited Organization, University of Pittsburgh is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved under this program. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. University of Pittsburgh maintains responsibility for this course. Social workers completing this course receive 1.50 continuing education credits.
Physician (CME)
The University of Pittsburgh designates this live activity for a maximum of 1.50 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
Nursing (CNE)
The maximum number of hours awarded for this Continuing Nursing Education activity is 1.50 contact hours.
Social Work (ASWB)
The maximum number of hours awarded for this Continuing Social Work Education activity is 1.5 contact hours.
Other health care professionals will receive a certificate of attendance confirming the number of contact hours commensurate with the extent of participation in this activity.
Available Credit
- 1.50 AMA PRA Category 1 Credit™The University of Pittsburgh School of Medicine is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.
- 1.50 ANCCUPMC Provider Unit is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation
- 1.50 ASWB
- 1.50 Attendance